About Makola Market
What is Makola Market?
Makola Market is a UK-based online marketplace that connects customers with carefully selected African-made and African-inspired fashion, accessories and lifestyle products.
Our goal is to make it easy for people around the world to discover authentic African craftsmanship while enjoying the reliability, delivery standards and customer service expected from a UK-based business.
We work closely with artisans and suppliers while managing product presentation, customer service and logistics so customers can shop with confidence.
Why was Makola Market created?
Buying products directly from Africa can sometimes be challenging for international customers due to issues such as inconsistent quality, unreliable delivery or poor communication.
Makola Market was created to solve these problems by acting as a trusted bridge between skilled African artisans and global customers.
We carefully select suppliers, present products professionally and manage the entire customer experience from purchase to delivery.
What makes Makola Market different from other marketplaces?
Unlike many marketplaces that simply list products, Makola Market actively manages the buying experience.
We focus on:
• supplier vetting
• product presentation
• customer communication
• delivery coordination
• after-sales support
This ensures customers receive the quality, service and reliability they expect.
Where are Makola products made?
Most Makola products are made by artisans and manufacturers based in Africa, particularly Ghana.
Over time we plan to introduce products from additional African countries while maintaining the same high standards for craftsmanship and quality.
Are Makola products handmade?
Many Makola products are handmade or produced in small batches by skilled artisans.
This makes each item distinctive and often slightly unique.
Products & Quality
How do you ensure product quality?
Quality is one of Makola Market’s core principles.
We ensure this by:
• working with verified suppliers
• reviewing product samples where possible
• maintaining strict supplier standards
• ensuring product descriptions and images are accurate
Our goal is to ensure customers receive exactly what they expect.
Why do Makola products look different from mass-market fashion?
Makola products are designed to carry heritage, craftsmanship and individuality.
Many artisans blend African cultural design traditions with modern styling so the pieces can be worn comfortably in contemporary settings.
This creates products that feel distinctive rather than mass-produced.
Are Makola products ethically produced?
Yes.
Makola works with suppliers who respect ethical production practices, safe working conditions and fair labour standards.
Suppliers who do not meet these expectations are not allowed to sell through our platform.
Orders & Payments
How do I place an order?
Simply browse the website, select your product and complete the checkout process.
You will receive an order confirmation email immediately after purchase.
What payment methods do you accept?
Payments are processed securely through Shopify.
Accepted payment methods include:
• debit cards
• credit cards
• Apple Pay
• Google Pay
Is it safe to pay on your website?
Yes.
Makola Market uses secure payment gateways and encrypted checkout systems to ensure all transactions are safe and protected.
Shipping & Delivery
Where do you deliver?
Makola Market currently delivers primarily within the United Kingdom.
We plan to expand international delivery options as the business grows.
How long does delivery take?
Delivery times depend on the product.
Typical delivery timeframes are:
UK-based stock
1–2 working days
Products arriving from Africa
2–4 working days after dispatch
Customers receive tracking updates throughout the delivery process.
Do you offer tracked shipping?
Yes.
All Makola orders are shipped using tracked delivery services.
Why does delivery sometimes take longer for certain items?
Some items are made to order or produced in limited batches.
This means production may take additional time before shipping.
However, we always communicate estimated delivery timelines clearly before purchase.
Returns & Refunds
What is the return policy?
Customers may request a return within 21 days of receiving their order.
Items must be:
• unused
• in original condition
• with tags and packaging intact.
Who pays for return shipping?
Makola covers return shipping when:
• the item is faulty
• the wrong item was sent
• the item was damaged during delivery.
For change-of-mind returns, customers cover the return postage.
How long do refunds take?
Once your return is received and inspected, refunds are processed within 5–15 business days.
Are any items non-returnable?
Some items cannot be returned unless faulty.
These may include:
• custom-made garments
• made-to-measure clothing
• personalised products
• certain jewellery items.
Delivery Issues
What should I do if my item arrives damaged?
Contact our support team within 24 hours of delivery and include photos of the issue.
We will review the situation and arrange a replacement or refund.
What happens if my parcel is lost?
If a courier confirms that your parcel is lost, we will arrange a replacement or refund while resolving the issue with the courier.
Customer Support
How can I contact Makola Market?
You can reach us through:
• email
• website contact form
• social media messages
How quickly will I receive a response?
We aim to respond to enquiries within 1–2 hours during business hours.
Culture & Community
Why does Makola focus on African Craftmanship?
Africa has an extraordinary tradition of craftsmanship and design.
Makola Market exists to help bring this creativity to a wider global audience while ensuring artisans receive the recognition their work deserves.
Do you work directly with Artisans?
Yes.
Makola works directly with artisans and suppliers, helping them reach international customers while we manage marketing, logistics and customer support.
How can I stay updated with new products?
Follow Makola Market on:
• Instagram
• TikTok
• our email newsletter
We regularly share new product launches, artisan stories and cultural inspiration.
Why shop with Makola Market?
Because Makola offers something rare.
Products that combine culture, craftsmanship and modern style, delivered with the reliability and service expected by international customers.